Field Operations Specialist
Employment Type: Full-Time
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We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.
Why Operations at Vacasa
We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. We’re hospitality professionals dedicated to the communities we work with. We’re the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.
What we’re looking for
Vacasa is looking for an enthusiastic and strong leader to join our team as a Local Operations Manager. A successful candidate in this role has both strong communication and handy-person skills as they will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement.
What you’ll do Oversee operations in Girdwood, AK managing a specific portfolio of properties Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets Partner and assist your Business Development Representative when new units join the portfolio Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc) Establish and maintain open, collaborative relationships with fellow regional team members and upper management team Provide cross-coverage for your manager and Co-LOM(s) when necessary Conduct regular inspections prior to guest and owner arrivals Occasional need to perform housekeeping and maintenance duties Traveling between worksites is frequent and this person will need their own reliable transportation.
The skills you’ll need Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices Availability to work Sunday through Saturday, early mornings and evenings as needed. Professional in all forms of communications such as email, phone calls, video calls and texts Ability to work well under pressure in an agile, fast-paced environment Excellent time management skills with the ability to change activity frequently and cope with interruptions Highly responsive and reliable Strong attention to detail Prior housekeeping experience a plus Adhere to all company policies and procedures Ability to stand, sit, and walk for an extended period of time Reach overhead and below the waist Regularly push, pull, and lift up to 25 pounds Occasionally lift or move up to 50 pounds Bend, stoop, squat, kneel, and twist
What you’ll get Health/dental/vision insurance—100% coverage option 401K retirement savings plan with up to a 6% company match Vacation time Paid sick leave Career advancement opportunities Employee discounts All the equipment you’ll need to be successful Great colleagues and culture
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