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The Field Service Technician is responsible for inspecting, troubleshooting, and repairing mechanical components of construction machinery while having the ability to utilize all facets of their technical background to support majority of the customers needs. The Field Service Technician will primarily work from a service truck and drive to client locations.
Repair, service and maintain all types of construction machinery.
Perform welds/cuts and fabrication as needed.
Diagnose and repair electrical generators.
Operate heavy equipment.
Maintain a clean work area.
Utilize technical material to troubleshoot and look up parts for heavy construction equipment.
Prepare accurate field service tickets/job reports and other administrative forms as needed.
Provide excellent quality industry-standard service.
Work independently with little supervision and with minimal support in the shop or in the field.
Work in a constant state of alertness and in a safe and efficient manner.
Perform other duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES:
Knowledge in all aspects of construction equipment repair and maintenance.
Ability to diagnose and repair a wide variety of mechanical, hydraulic, and electrical machinery and equipment.
Ability to identify problems as they occur and take appropriate steps to solve them.
Ability to manage difficult or emotional customer situations, respond promptly to customer needs, respond to requests for service and assistance, and meet commitments.
Ability to speak clearly and persuasively in positive or negative situations.
Ability to actively listen and proactively request clarification when needed.
Ability to prioritize and plan work activities, use time efficiently, and plan for additional resources.
Ability to interact with others in a tactful manner, react well under pressure, and treat others with respect.
Ability to demonstrate accuracy and thoroughness, look for ways to improve and promote quality, and monitor own work to ensure quality.
Ability to work safely and efficiently with minimal supervision.
Ability to follow instructions, respond to direction, and take responsibility for own actions;
Ability to complete tasks on time or notify appropriate person with an alternate plan.
Ability to operate a motor vehicle in a safe and efficient manner.
Ability to work in a fast-paced working environment with constantly changing work priorities.
High School Diploma or equivalent required; vocational training in equipment mechanic or related field preferred.
Three years previous experience as a Field Service Technician required.
Two years previous experience as an Equipment Mechanic preferred.
Current Class A CDL license and DOT medical card required (or obtained within 90 days of hire), and must be able to operate a vehicle under the conditions of Brice Equipments Driving Policy.
Must have a good driving record and a current drivers license.
Current NSTC certification preferred.
Two years previous experience working in Prudhoe Bay/North Slope preferred.
Ability to pass a drug, driving and background screening.
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The noise level in the work environment is usually loud due to the running of various machines. Much of the work will be conducted outdoors or in a service truck. The position itself requires the ability to work a rotating schedule on the North Slope. The functions of the job are typically performed in harsh weather conditions.
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Frequently - Standing, Walking, Bending Over, Reaching Overhead, Crouching, Talking, Grasping, Lifting (75 lbs. or less) and Carrying (75 lbs. or less), Eye/Hand Coordination and Fine Manipulation
Frequently - Distance Vision, Color Vision, Peripheral Vision, Depth Vision and Ability to Adjust Focus
Continuously - Close Vision
Frequently - Discriminating Colors
Continuously - Thinking Analytically, Verbal/Written Communication, Handling Stress & Emotions, Concentrating on Tasks, Remember Details, Making Decisions, Adjusting toChanges and Examining/Observing Details
Frequently - Hot/Cold Temperature, Humid, Hazards (Chemical/Electrical/Radiation/Sharp Objects/Tools/Heavy Machinery), Dirty (Soil), Dry, Fumes, Gases, Odors, Dust, Grease, Oil, Mud, Moving Mechanical Parts, Noise, Wet/Slippery Floors/Surfaces, Working Alone and with Others